Wai Ming will accept returns on merchandise purchased from waimingstudio.com that is unworn, unwashed and that has not been altered or damaged in any way. All original tags must be fully attached to merchandise.
All returns must be accompanied by a Return Authorization slip, which can be obtained by emailing firstname.lastname@example.org; Return Authorizations must be requested within 14 days of receiving your order.
Returns postmarked after 30 days of the receipt date will not be accepted and will be returned to sender.
Wai Ming will email a confirmation notice once we have received and completed your return.
Returns will be processed back to your original form of payment. Please allow approximately 14 business days to process returns. We will send you a confirmation email when your return is complete. Please note that depending on your credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account.
All shipping and handling charges are nonrefundable.
We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS or Federal Express, that allows you to track your package.
Please note that we are unable to accept returns for items purchased at other retail locations or other websites.
If you wish to exchange an item, please place a new order on waimingstudio.com and return your original item using the above return instructions.
We reserve the right to deny a refund if the merchandise does not meet the return policy requirements. In such instances, Wai Ming will send the product(s) back to the customer.